Privacy Policy

Effective Date: January 24, 2026

1. Overview

This Privacy Policy explains how SiteAnswerAI collects, uses, stores, and protects personal data.

2. Information We Collect

Account Data

  • Name
  • Email address
  • Billing information (if applicable)

Website & Bot Data

  • Website content submitted for indexing
  • Crawled page text
  • Chatbot configurations

User Interaction Data

  • Visitor chat messages
  • AI responses
  • Usage analytics
  • Session metadata

Technical Data

  • IP address
  • Device type
  • Browser type
  • Log files
  • Performance metrics

3. How We Use Data

We use collected data to:

  • Operate the Service
  • Generate AI responses
  • Improve accuracy and performance
  • Prevent abuse and fraud
  • Provide customer support
  • Maintain system security

4. AI Training & Model Use

We do not sell customer data.

We may use anonymized or aggregated data to:

  • Improve model performance
  • Enhance system reliability
  • Debug failures

Private customer content is not shared publicly.

5. Data Storage & Security

We implement:

  • Encryption in transit
  • Secure server storage
  • Access controls
  • Audit logging
  • Infrastructure isolation

However, no system is 100% secure.

6. Data Retention

We retain data only as long as necessary for:

  • Providing the Service
  • Legal compliance
  • System integrity

Users may request deletion of their data.

7. Third-Party Services

We may use third-party providers for:

  • Hosting
  • Analytics
  • Payments
  • Error monitoring

These providers are bound by confidentiality obligations.

8. Cookies & Tracking

We may use cookies or similar technologies to:

  • Maintain sessions
  • Analyze usage
  • Improve performance

You can disable cookies in your browser.

9. User Rights

Depending on your location, you may request:

  • Access to your data
  • Correction
  • Deletion
  • Export (data portability)
  • Restriction of processing

Requests can be sent to support@siteanswerai.com.

10. Children's Privacy

SiteAnswerAI is not intended for children under 13. We do not knowingly collect data from minors.

11. International Data Transfers

Your data may be processed in countries with different data protection laws. We take steps to protect it.

12. Policy Updates

We may update this Privacy Policy periodically. Continued use means acceptance.

13. Contact

Email: support@siteanswerai.com
Website: https://siteanswerai.com